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Accidents and breakdowns

What to do in case of an accident?

In the event of an accident, contact 55-5005-2424 / 800-326-2421 as soon as possible to receive guidance and corresponding support.

ECOBICI staff will travel to the location to determine responsibilities, assess damages and make agreements between both parties.

Remember that all users registered in the ECOBICI system have insurance in case of an accident, which covers medical expenses and damages to third parties.