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Accidents and breakdowns

What to do in case of an accident?

In the event of an accident, contact 55-5005-2424 / 800-326-2421 as soon as possible to receive guidance and corresponding support.

ECOBICI staff will travel to the location to determine responsibilities, assess damages and make agreements between both parties.

All users with an active annual or temporary Membership will have the protection of accident and civil liability insurance with coverage of medical expenses and damages to third parties. Holders of annual memberships will additionally have coverage in case of accidental death and funeral expenses. The application and origin of the coverage is subject to the conditions of the contracted insurance policy.