Learn how to return your ECOBICI without any issues—it’s a responsibility we all share.
Riding with ECOBICI is one of the most practical, fun, and eco-friendly ways to get around Mexico City. Keep in mind, however, that just like any trip, your journey isn’t complete until you return the bike to its docking station. Mastering the docking process not only saves you time, but it’s also the best way to take care of the system—ensuring that we can all continue to enjoy its benefits every single day.
Doing it correctly will take just a few seconds. Simply find an available dock and align your ECOBICI bike with it. Then, push firmly forward until the front triangle is fully inserted into the slot. To be completely sure that it is properly secured, check for these confirmation signals:
- A green light will turn on at the dock
- You will hear a confirmation sound
- You will receive an alert in the app and via email
- If you try to pull on the ECOBICI, it will not release
To make your rides go even more smoothly, check your route in the ECOBICI app before you head out and identify a couple of bike stations where you could drop off your bike. Also, keep in mind that you have a 45-minute window per trip; returning the bike within this time frame ensures you won’t incur any extra charges. And if you ever run into trouble docking your bike, our support team is ready to lend a hand.
Remember that returning your ECOBICI correctly helps you end your trip without any issues and contributes to more organized and sustainable mobility for everyone.
Because by taking care of each bike, you are looking after the mobility we share every day.